Town Government
Town Departments
Finding the Right Department
Most of what residents actually need from town government, paying a bill, pulling a permit, reporting a problem, registering to vote, runs through a department, not an elected official. Each one reports to the Town Manager, who appoints the people who lead them.
The directory below covers the departments residents reach for most. For the full list, with hours and staff, visit saugus-ma.gov. The main Town Hall line is 781-231-4124.
Department Directory
| Town Manager | Chief administrative officer; oversees all departments and the budget. |
|---|---|
| Town Clerk | Records, licenses, vital records, voter registration, and Town Meeting warrants. |
| Board of Assessors | Property valuations, tax assessments, and exemptions. |
| Treasurer / Collector | Tax and utility billing and payments. |
| Inspectional Services | Building permits, inspections, and code enforcement. |
| Planning & Economic Development | Planning, zoning, and community development. |
| Police | Public safety and law enforcement. |
| Fire | Fire suppression, prevention, and emergency response. |
| Public Works (DPW) | Streets, water, sewer, parks, and trash & recycling. |
| Council on Aging | The Senior Center and services for older residents. |
| Youth & Recreation | Recreation programs and youth activities. |
| Saugus Public Library | Books, programs, and public computers , 295 Central Street. |
Department phone numbers, hours, and online services are listed on the town’s Departments directory at saugus-ma.gov.
Sources
Saugus government website (saugus-ma.gov). Verified July 2026.
Town departments carry out both state and local law. See how Massachusetts government connects to your town.