View the Worcester HandbookCity Government
City Departments
Finding the Right Department
Most services residents need (paying a bill, pulling a permit, reporting a problem, registering to vote) run through a city department rather than an elected official. Each reports to the City Manager, who appoints department heads.
The directory below covers the departments residents contact most. For the full list, hours, and staff, visit worcesterma.gov/departments, or dial 311 for the Worcester 311 customer service center.
Department Directory
| City Manager | Chief executive; oversees all departments and the budget. |
|---|---|
| City Clerk | Records, licenses, vital records, and the legislative function. |
| Election Commission | Voter registration, elections, and the annual city census. |
| Assessing & Taxes | Property valuations, tax billing, assessments, and exemptions. |
| Inspectional Services | Building permits, zoning enforcement, and housing inspections. |
| Police | Public safety. Lincoln Square, 9-11 Lincoln Square. |
| Fire | Fire suppression, prevention, and emergency response. |
| Public Works & Streets | Streets, sidewalks, snow, parks, and infrastructure. |
| Water & Sewer | Drinking water, sewer service, and water billing. |
| Trash & Recycling | Curbside collection, yellow bags, and the drop-off center. |
City departments carry out state and local law. See how Massachusetts government connects to your city.