View the Methuen HandbookCity Government
City Departments
Finding the Right Department
Most services residents need — paying a bill, pulling a permit, reporting a problem, registering to vote — run through a city department rather than an elected official. In Methuen’s strong-mayor government, department heads are appointed by and report to the Mayor.
The directory below covers the departments residents contact most. For the full list, hours, and staff, visit methuen.gov. The main City Hall line is 978-983-8500.
Department Directory
| Mayor’s Office | Chief executive; oversees all departments and the budget. 41 Pleasant Street, Room 303. |
|---|---|
| City Clerk | Records, licenses, vital records, dog licenses, and the legislative function. |
| Elections / Registrars | Voter registration, elections, and the annual city census. |
| Assessor | Property valuations, tax assessments, and exemptions. |
| Treasurer / Collector | Tax and utility billing and payments. |
| Community Development | Planning, zoning, building permits, and inspections. |
| Police | Public safety and emergency response. |
| Fire | Fire suppression, prevention, and emergency medical response. |
| Public Works | Streets, water, sewer, parks, and trash & recycling. Highway Division 978-983-8865. |
City departments carry out state and local law. See how Massachusetts government connects to your city.