City Government
Fitchburg City Departments
Finding the Right Department
Almost everything you actually need from city government, paying a bill, pulling a permit, reporting a dead streetlight, registering to vote, runs through a department, not through an elected official. In Fitchburg’s strong-mayor system every department head is appointed by and reports to the Mayor, so the chain of accountability runs directly back to a person you elect.
The directory below covers the departments residents reach for most. For the full list, hours, and staff, visit fitchburgma.gov. City Hall is at 718 Main Street.
Department Directory
| Mayor’s Office | Chief executive; oversees all departments and the budget. |
|---|---|
| City Clerk | Records, licenses, vital records, and the legislative function. |
| Elections / Board of Registrars | Voter registration, elections, and the annual city census. |
| Assessor | Property valuations, tax assessments, and exemptions. |
| Treasurer / Collector | Tax and utility billing and payments. |
| Community Development | Planning, zoning, building permits, housing, and inspections. |
| Police | Public safety and emergency response. |
| Fire | Fire suppression, prevention, and emergency response. |
| Public Works (DPW) | Streets, water, sewer, parks, and trash & recycling. |
Direct phone numbers and office hours for each department are listed on the city’s department directory at fitchburgma.gov.
Sources
Fitchburg government website (fitchburgma.gov). Verified July 2026.
City departments carry out state and local law. See how Massachusetts government connects to your city.