City Services
Springfield Departments
Finding the Right Department
The City of Springfield runs its services through more than two dozen departments, each reporting to the Mayor. Whether you need a building permit, want to report a code violation, are looking for elder services, or have a question about your property taxes, the right department is usually a quick call or click away.
For everyday city service requests, from potholes to code violations to trash, call 311 (413-736-3111) or file a request online at springfield-ma.gov. Most departments sit at City Hall, 36 Court Street, Springfield, MA 01103, unless noted below.
Department Directory
| Assessor | Property valuation and tax assessments. City Hall Room 36. (413) 787-6220 |
|---|---|
| City Clerk | Vital records, marriage licenses, dog licenses, public records. City Hall Room 123. (413) 787-6170 |
| Code Enforcement | Building permits, inspections, zoning violations, unsafe structures. (413) 787-6171 |
| Community Development | Planning, community grants, neighborhood improvement. (413) 787-6020 |
| Conservation Commission | Wetlands protection, environmental permits, open space planning. |
| DPW: Public Works | Roads, sidewalks, street lighting, trash collection, snow removal. (413) 787-6256 |
| Elder Affairs | Programs, transportation, and services for Springfield residents age 60+. (413) 787-6221 |
| Elections | Voter registration, polling locations, election results. City Hall Room 8. (413) 787-6190 |
| Fire Department | Fire suppression, prevention, EMS, and special operations. (413) 787-6333 |
| Health & Human Services | Public health, social services, veterans services, elder affairs. (413) 787-6740 |
| Housing | Housing programs, lead paint, rehab loans, affordable housing development. (413) 787-6530 |
| Human Resources | City employment, benefits, civil service, labor relations. (413) 787-6230 |
| Law Department | City Solicitor’s office; legal counsel for the city; contract review. (413) 787-6085 |
| Springfield City Library | Main library and branch locations across the city. (413) 263-6828 |
| Parks & Recreation | Forest Park, neighborhood parks, athletic programs, recreation facilities. (413) 787-6440 |
| Permits & Inspections | Building, electrical, plumbing, and mechanical permits. (413) 787-6068 |
| Planning & Economic Dev. | Zoning, land use, economic development, urban planning. (413) 787-6020 |
| Police Department | Public safety, crime reporting, community policing. Non-emergency: (413) 787-6302. Emergency: 911. |
| Procurement | City contracts, bidding, vendor registration. (413) 787-6284 |
| Springfield Public Schools | City’s school district (separate elected body). 1550 Main Street. (413) 787-7100 |
| Veterans Services | Benefits assistance, outreach, and support for Springfield’s veterans. (413) 787-6740 |
Sources
Springfield government website (springfield-ma.gov). Verified July 2026.
Springfield’s boards and commissions are where residents help shape planning, zoning, conservation, and more.