View the Haverhill Handbook
City Services
City Departments
Finding the Right Department
Haverhill’s city departments handle the everyday work of running the city, from issuing permits and collecting taxes to maintaining streets, protecting public health, and supporting residents. Most are based at or near City Hall, 4 Summer Street.
The fastest way to reach city services for a pothole, a missed pickup, or a general question is the city’s call center: dial 311 within Haverhill, or (978) 358-1311 from outside the city. The directory below links to the departments residents contact most often.
Department Directory
| City Clerk | Vital records (birth, marriage, death), dog licenses, business certificates, and public records. |
|---|---|
| Assessors | Property valuations, tax assessments, and exemptions. |
| Treasurer / Tax Collector | Property tax billing and payments, city finances. |
| Health & Inspections | Building permits, inspections, and code enforcement. |
| Engineering | Roads, infrastructure, and right-of-way permits. |
| Economic Development & Planning | Zoning, planning, and downtown development. |
| Community Development | Housing rehab, block grants, and neighborhood programs. |
| Public Health | Health regulations, programs, and public-health guidance. |
| Fire Department | Fire suppression, emergency response, and prevention. |
| Police Department | Public safety and law enforcement. |
| Veterans Services | Benefits and support for Haverhill veterans. |
| Council on Aging | Senior programs, meals, and the Citizens Center. |
| Recreation | Parks, programs, and city facilities. |
| Public Library | The Haverhill Public Library and its programs. |
City departments handle local services, but some issues are decided at the State House. See who represents Haverhill.