Town Government
Town Departments
Finding the Right Department
Most of what residents need from the town runs through a department, not an elected official: paying a bill, pulling a permit, reporting a problem, registering to vote. Nearly all of them work out of one building, the Town Office Building at 240 Springfield Street, open Monday to Friday from 8:30 a.m. to 4:30 p.m. Police, fire and dispatch work from Boston Road, and the Senior Center, the library and public access television each have a building of their own.
The directory below covers the departments residents contact most. For the full list, hours and staff, see the town’s staff directory at wilbraham-ma.gov.
Department Directory
| Town Clerk | Records, licences, vital records and elections. The Town Clerk is elected. Town Clerk Deborah M. Brennan, with Assistant Town Clerk Katherine Robinson. (413) 596-2800, Ext. 200. |
|---|---|
| Public Works | Roads, engineering and the Water Division. DPW Director and Town Engineer Tonya Capparello, P.E., with Water Superintendent Vincent Pafumi. (413) 596-2800, Ext. 208. |
| Health | Inspections, permits and public health nursing. Director of Public Health Ryan Paxton, with Public Health Nurse Annette Gordon. The Select Board itself sits as the Board of Health. (413) 596-2800, Ext. 222. |
| Police | Public safety and non-emergency response from 2780 Boston Road, with 28 full time officers across three shifts. Chief of Police Edward Lennon. (413) 596-3837. |
| Fire | Fire, prevention and emergency medical response from headquarters at 2770 Boston Road and Station 2 at Woodland Dell, both staffed around the clock. Fire Chief Michael Andrews, with Deputy Chief Mathew Walch. 413-596-3122. |
| Central Dispatch | The town’s own emergency communications centre at 2780 Boston Road, staffed around the clock. Director Anthony Gentile Jr. 413-596-9771. |
| Parks & Recreation | Programmes, fields and the town’s hiking trails, from 45C Post Office Park. Parks and Recreation Director Bryan Litz. (413) 596-2816. |
| Senior Center | Elder programmes, the van and outreach, at 250 Springfield Street. Director of Elder Affairs Paula Dubord. (413) 596-8379. |
| Library | Books, programmes, computers and a card that works at libraries across Massachusetts, at 25 Crane Park Drive. Library Director Karen Ball. (413) 596-6141. |
| Planning & Community Development | Zoning, development review and staff support for the elected Planning Board. Planning Director Michelle R. Buck, AICP. 413-596-2800, Ext. 203. |
| Building | Permits and inspections, plus the Sealer of Weights and Measures who checks the scales and the fuel pumps. Building Inspector John Walsh. (413) 596-2800, Ext. 204. |
| Assessors | The value of every property in town, which is what the tax rate is applied to. Principal Assessor Christopher Keefe. (413) 596-2800, Ext. 209. |
| Collector | Property taxes, excise and fees. Collector and Assistant Town Administrator for Budget and Finance Barbara Hancock. (413) 596-2800, Ext. 206. |
| Accounting | The town’s books, including the Free Cash figure Town Meeting spends on capital each spring. Town Accountant Derek Geser. (413) 596-2800, Ext. 210. |
| Veterans Services | Benefits, records and state and federal claims, from 250 Springfield Street. Director of Veterans Services Patrick G. Renna. (413) 596-8379. |
| Public Access Television | Wilbraham Public Access, in the Little Red Schoolhouse at 28 Springfield Street, on Charter channels 191, 192 and 193. Executive Director Anthony Aube. (413) 599-0940. |
| Animal Control | One officer, on call. Animal Control Officer Paul Morrissey. (413) 599-1253. |
| Tree Warden | Public shade trees under Massachusetts General Laws Chapter 87. Tree Warden David Graziano. |
Wilbraham’s Conservation, Human Resources and Parking offices are staffed but publish no department head, so none is named here rather than guessed.
Where the Water Comes From
Wilbraham does not own a reservoir. It buys its drinking water from the Massachusetts Water Resources Authority, drawn out of the Quabbin Reservoir and carried west through the Chicopee Valley Aqueduct, and the Water Division inside Public Works delivers it. An elected three member Board of Water Commissioners oversees that division, and one of its seats was on the May 2026 ballot. Water, wastewater and solid waste are each run as enterprise funds, which means Town Meeting votes their budgets separately from the rest of the town’s, out of the fees those services collect.
Town departments carry out state and local law. See how Massachusetts government connects to your town.