City Services
Malden Departments
Finding the Right Department
Almost every time the city touches your daily life, a department is behind it: paying a bill, pulling a permit, registering to vote, reporting a problem. The directory below points you to the right office.
Malden City Hall sits at 215 Pleasant Street, and the main city line is 781-397-7000. Most departments can also be reached through the City of Malden website.
Department Directory
| Assessing | Property valuations, tax exemptions, and abatements. |
|---|---|
| Treasurer / Collector | Tax bills, water and sewer payments, and city receipts. |
| Auditing | City finances, accounts payable, and financial reporting. |
| City Clerk | Vital records, business certificates, licenses, and public records. |
| Election Commission | Voter registration, polling places, and elections. |
| Inspectional Services | Building, plumbing, electrical, and gas permits and inspections. |
| Planning & Community Development | Land use, zoning, and economic development, with the Malden Redevelopment Authority. |
| Health Department | Public health, food and housing inspections, and community health. |
| Police Department | Public safety and emergency response. |
| Fire Department | Fire suppression, prevention, and emergency medical response. |
| Public Works | Streets, water and sewer, trash and recycling, and parks. |
| Veterans’ Services | Benefits and support for Malden veterans and their families. |
| Malden Public Library | Books, programs, and public computing, named for poet John Greenleaf Whittier. |
Sources
Malden government website (cityofmalden.org). Verified July 2026.
City departments handle local services, but plenty of what shapes your life is run by the Commonwealth. See how state government fits in.