City Services
Malden Departments
Finding the Right Department
Most everyday business with the city — paying a bill, pulling a permit, registering to vote, reporting a problem — runs through a specific department. The directory below points you to the right office.
Malden City Hall is at 215 Pleasant Street, Malden, MA 02148. The main city line is 781-397-7000, and most departments are also reachable through the City of Malden website.
Department Directory
| Assessing | Property valuations, tax exemptions, and abatements. |
|---|---|
| Treasurer / Collector | Tax bills, water and sewer payments, and city receipts. |
| Auditing | City finances, accounts payable, and financial reporting. |
| City Clerk | Vital records, business certificates, licenses, and public records. |
| Election Commission | Voter registration, polling places, and elections. |
| Inspectional Services | Building, plumbing, electrical, and gas permits and inspections. |
| Planning & Community Development | Land use, zoning, and economic development, with the Malden Redevelopment Authority. |
| Health Department | Public health, food and housing inspections, and community health. |
| Police Department | Public safety and emergency response. |
| Fire Department | Fire suppression, prevention, and emergency medical response. |
| Public Works | Streets, water and sewer, trash and recycling, and parks. |
| Veterans’ Services | Benefits and support for Malden veterans and their families. |
| Malden Public Library | Books, programs, and public computing — named for poet John Greenleaf Whittier. |
City departments handle local services, but many programs are run by the Commonwealth. See how state government fits in.