Town Government
Town Departments
Finding the Right Department
Most of what residents need from the town runs through a department, not an elected official: paying a bill, pulling a permit, reporting a problem, registering to vote. Each department reports up to the Town Administrator, who appoints most of the department heads.
The directory below covers the departments residents contact most, with the phone extensions the town publishes. For hours and the full list, visit town.holland.ma.us. Town Hall is at 27 Sturbridge Road.
Department Directory
| Town Clerk | Records, licenses, vital records, the town census, and elections. (413) 245-7108 ext. 102. |
|---|---|
| Highway Department | Roads, drainage, and snow plowing across the town’s public ways. (413) 245-3276. |
| Police Department | Public safety and non-emergency response. Non-emergency (413) 245-0117; for an emergency, dial 911. |
| Fire Department | Fire suppression, prevention, and inspections. Dispatch (413) 245-7214; station (413) 245-9733; for an emergency, dial 911. |
| Board of Health | Inspections, septic and well permits, and public health. (413) 245-7108 ext. 112. |
| Council on Aging & Community Center | Programs, meals, and outreach for older residents, based at the Community Center. (413) 245-3163. |
| Public Library | Books, programs, computers, and a card that works at libraries across Massachusetts, at 23 Sturbridge Road. Director Elizabeth Crosby. (413) 245-3607. |
| Board of Assessors | Property values, exemptions, and abatements. (413) 245-7108 ext. 106. |
| Building Department | Building permits, inspections, and zoning enforcement. (413) 245-7108 ext. 113. |
| Conservation Commission | Wetlands, the Hamilton Reservoir shoreline, and open space. (413) 245-7108 ext. 114. |
| Treasurer & Tax Collector | Town bills, tax payments, and municipal finance. Treasurer ext. 104; Tax Collector ext. 110; both at (413) 245-7108. |
Individual department head names are not all published on the town’s own directory; where a head is not confirmed, this guide lists the office and its direct line rather than a name that might be out of date.
Town departments carry out state and local law. See how Massachusetts government connects to your town.