Town Government
Town Departments
Finding the Right Department
Most of what residents need from the town runs through a department, not an elected official: paying a bill, pulling a permit, reporting a problem, registering to vote. In a town of 1,634 people almost all of them share one phone number and one building, so the extension is the thing to get right.
Otis Town Hall is at 1 North Main Road, PO Box 237, Otis, MA 01253, open Monday through Thursday from 8:00 to 4:00. The main line is (413) 269-0100 and the fax is (413) 269-6095. For the full list, hours and staff, visit otisma.gov.
Department Directory
| Town Administrator | Runs the town day to day under the Select Board’s direction, and the office that puts an item on a board agenda. Town Administrator Brandi J. Page. (413) 269-0100 ext. 127, townadmin@townofotisma.com. |
|---|---|
| Town Clerk | Records, dog licences, business certificates, vital records, the annual town census, and every election. Town Clerk Lyn O’Brien. (413) 269-0100 ext. 112, clerk@townofotisma.com. |
| Police | Public safety and non-emergency response, and the office that handles licence to carry and firearms identification card applications. Chief of Police Kristopher G. McDonough. (413) 269-0100 ext. 126, policechief@townofotisma.com. |
| Otis Fire & Rescue | Fire suppression, prevention, burning permits and emergency medical response, from the station at 15 South Main Road. Fire Chief Richie Phair. Fire (413) 269-0100 ext. 120, Rescue ext. 119, burning permits ext. 138. |
| Highway | Roads, culverts, signs, and snow and ice operations across the town’s 45.27 miles of maintained road. Superintendent Derek Poirier. (413) 269-0100 ext. 115. |
| Health & Sanitation | Septic system permits and Title 5 inspections, food and housing inspections, and health complaints. Sanitation Inspector Heather Gray. (413) 269-0100 ext. 129. |
| Building | Building permits, zoning enforcement, and the state building code. Building Commissioner Larry Gould. (413) 207-4027, bldginspotis@gmail.com. Plumbing and gas inspections (413) 269-7269, wiring (413) 329-7091. |
| Town Collector | Real estate, personal property, sewer and motor vehicle excise bills, payable online or at Town Hall. Town Collector Destiny Duris. (413) 269-0100 ext. 110. |
| Treasurer | Town cash, payroll, debt and tax title accounts. Town Treasurer Jessica Horan. (413) 269-0100 ext. 122. |
| Accountant | Town books, warrants for the payment of bills, and the annual audit. Town Accountant Margaret McClellan. (413) 269-0100 ext. 123, accountant@townofotisma.com. |
| Otis Library | Books, museum passes, computers, and a card that works across the CWMARS network in western and central Massachusetts. Director Stephanie Skinner. (413) 269-0100 ext. 117. |
| Municipal Light Plant | The town-owned fiber network that reaches homes across Otis, run day to day with Whip City Fiber. MLP Manager Larry Gould. (413) 269-0100. |
| Council on Aging | The senior centre, outreach, trips, blood pressure clinics, the Brown Bag food programme and fuel assistance referrals. Director Karen Yvon. (413) 269-0100. |
| Maintenance | Town buildings and grounds. Facilities Administrator Eric Kreis, Supervisor Matthew Clark. (413) 269-0100 ext. 113. |
| Transfer Station | Trash, recycling and demolition debris. Open Monday 7 to 3, Thursday 10 to 6, Saturday 7 to 3 and Sunday 9 to 4. (413) 269-0107. |
| Sewer & Wastewater | The municipal sewer system and treatment plant built in 1999, which serves seventy-three connections in the village district. Grinder pump alarms and questions (413) 441-3474, wwtp@townofotisma.com. |
| Emergency Management | Storm and hazard preparedness for the town. Director William O’Brien. (413) 269-0100 ext. 111. |
| Veterans Services | Benefits and services for Otis veterans and their families. Veterans Agent Thomas Beasley. (413) 269-0100. |
Town departments carry out state and local law. See how Massachusetts government connects to your town.