Town Government
Town Departments
Finding the Right Department
Most of what residents need from the town runs through a department, not an elected official: paying a bill, pulling a permit, reporting a problem, registering to vote. The departments answer to the Town Administrator’s office, and most of them work out of Town Hall at 488 Chapin Street.
The directory below covers the departments residents contact most. For the full list, hours, and staff, visit the town directory.
Department Directory
| Town Clerk | Records, licenses, vital records, the town census, and elections. Town Clerk Kim Batista. (413) 583-5600 ext. 1231. |
|---|---|
| Public Works | Streets, sewer, snow plowing, and trash. Director Jamie Tomas. 198 Sportsmen’s Road, (413) 583-5600. |
| Health | Inspections, clinics, and health complaints. Health Director Paulina Matusik. (413) 583-5600 ext. 1266. |
| Police | Public safety and non-emergency response. Chief Michael Brennan. 612 Chapin Street, (413) 583-8305. |
| Fire | Fire suppression, prevention, and emergency medical response. Chief Ryan Pease. 574 Center Street, (413) 583-8332. |
| Council on Aging | The Ludlow Senior Center at 228 State Street, with outreach and programs for older residents. Executive Director Jodi Zepke. |
| Hubbard Memorial Library | Books, programs, computers, and a card that works at libraries across Massachusetts. Director Melissa Rickson. 24 Center Street, (413) 583-3408. |
| Planning | Zoning, development review, and long-range planning. Town Planner Josh Carpenter. (413) 583-5600 ext. 1281. |
| Building Department | Permits and inspections. Building Commissioner Brenda Church. (413) 583-5600 ext. 1211. |
| Veterans’ Services | Benefits and support for veterans and their families. Veterans Agent Eric Segundo. 487 Holyoke Street, (413) 707-5050. |
Town departments carry out state and local law. See how Massachusetts government connects to your town.