City Services
Greenfield Departments
Where a Problem Actually Goes
Most of what a city does never reaches a vote. A water main, a restaurant inspection, a building permit, a snow route: those are department decisions, made by staff who report up through the Mayor. That is why a service problem goes to a department first and to an elected official second. Every line below is a real desk with a real phone, and the city publishes the whole staff directory at greenfield-ma.gov.
| Police | Public safety. Chief Todd Dodge, who joined the department as a reserve officer in July 1998 and was promoted to Chief in 2024. Non-emergency 413-773-5411. |
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| Fire | Fire suppression, prevention, emergency medical response and rescue. Chief Robert Strahan, who is also the city’s Emergency Management Director. 413-774-4737. |
| Public Works | Roads, water, sewer, solid waste, engineering, parks and forestry. Director Paul Newell, who is also the Tree Warden. 413-772-1528. |
| Health | Food safety, housing inspections, public health nursing. Director Michael Theroux. 413-772-1404. |
| City Clerk | Vital records, business certificates, dog licenses, public records, and the City Council’s own agendas and minutes. City Clerk Kathryn Scott, who is also Clerk to the City Council. 413-772-1555. |
| Elections | Voter registration, vote by mail and absentee ballots, run out of the City Clerk’s office. 413-772-1555, extension 6162. cityclerk@greenfield-ma.gov. |
| Treasurer / Collector | Property tax, motor vehicle excise, water bills, and the online payment center. Treasurer and Collector Mandi Whiton. 413-772-1567. |
| Assessor | Property values, abatements and exemptions. Chief Assessor Christina Summers. 413-772-1506. |
| Building Inspections | Building, wiring, plumbing and gas permits, and zoning enforcement. Building Commissioner Mark A. Snow. 413-772-1404. |
| Planning & Development | Zoning, subdivisions, GIS and city maps, and long range planning. Director Ella Wise. 413-772-1549. |
| Community & Economic Development | Housing, community development block grants, and development projects. Director Amy Cahillane. 413-772-1548. |
| Council on Aging | The Senior Center, meals, programs and the senior tax work off. Director Hope Macary. 413-772-1517. |
| Recreation | Parks, programs, and the Green River Swimming and Recreation Area. Director Christy Moore. 413-772-1553. |
| Veterans’ Services | Benefits and the municipal veterans’ assistance fund, for the Upper Pioneer Valley District. Director Christopher Demars. 413-772-1571. |
| Human Resources | Hiring, job postings and collective bargaining agreements. Director Diana Letourneau. 413-772-1577. |
| Accounting & Finance | The city’s books, payroll and financial transparency. City Accountant Katherine Cabrera-Veloz. 413-475-1321. |
| Licensing | Food trucks, use of the Common and Court Square, and first amendment demonstrations and marches. Licensing Coordinator Quinn Spera. 413-772-1580. |
| Energy & Sustainability | City building energy, electric vehicle charging, and the municipal net zero operations plan. 413-772-1389. |
| Retirement Board | The city employees’ retirement system. Retirement Administrator Shari Hildreth. 413-772-1503. |
| Library | Books, programs, computers and museum passes at the Greenfield Public Library on Main Street. Library Director Anna Bognolo. 413-772-1544. |
Emergency and Non-Emergency Numbers
- Any emergency: call 911.
- Police, non-emergency: 413-773-5411.
- Fire, non-emergency: 413-774-4737.
- Emergency Management: Director Robert Strahan, 413-774-4737.
- City Hall: 14 Court Square, 413-772-1500.
- Hospital: Baystate Franklin Medical Center, on Main Street in Greenfield.
The volunteer boards decide a different set of questions.