Town Government
Franklin Town Departments
Finding the Right Department
Most of what residents need from the town runs through a department, not an elected official: paying a bill, pulling a permit, reporting a problem, registering to vote. Each department reports up to the Town Administrator, who hires most of the department heads.
The directory below covers the departments residents contact most. For the full list, hours, and staff, visit franklinma.gov. The main Municipal Building line is 508-520-4900.
Department Directory
| Town Clerk | Town Clerk Nancy Danello. Records, licenses, vital records, and the town’s elections. 355 East Central Street, Ground Floor. 508-520-4900. |
|---|---|
| Elections | Voter registration, precincts, and early and absentee voting. Register at sec.state.ma.us/ovr or in person at the Town Clerk. 508-520-4900. |
| Police | Public safety. Chief Thomas J. Lynch. 911 Panther Way. Non-emergency 508-528-1212. |
| Fire | Fire suppression, prevention, and emergency response. Chief Charles Allen. 40 West Central Street. Non-emergency 508-528-2323. |
| Public Works | Streets, water, sewer, and snow plowing. Director Robert A. Cantoreggi. 257 Fisher Street. 508-520-4910. |
| Health Department | Inspections, clinics, and health complaints. Director Cathleen Liberty. 355 East Central Street. 508-520-4905. |
| Recreation | Parks, fields, youth sports, and summer programs. Director Ryan Jette. 508-613-1666. |
| Franklin Public Library | The library that began with Ben Franklin’s 1778 gift of books, plus a free card for every Massachusetts resident. Director Felicia Oti. 118 Main Street. 508-520-4941. |
| Senior Center | The Council on Aging and senior center. 10 Daniel McCahill Street. 508-520-4945. |
| Conservation | Wetlands, ponds, and open space, including the DelCarte Conservation Area and the Southern New England Trunkline Trail. Director Breeka Li Goodlander. 355 East Central Street. |
| Recycling & Trash | Trash, recycling rules, and the transfer station, run through the DPW. 257 Fisher Street. 508-553-5500. |
Town departments carry out state and local law. See how Massachusetts government connects to your town.
MassCivics last checked this page on October 20, 2026.
Sources
- Town records: Town of Franklin, Board of Health, as of October 2026.
- Town records: Town of Franklin, Conservation, as of October 2026.
- Town records: Town of Franklin, Fire Department, as of October 2026.
- Town records: Town of Franklin, Franklin Public Library, as of October 2026.
- Town records: Town of Franklin, Franklin Senior Center / Council on Aging, as of October 2026.
- Town records: Town of Franklin, Police Department, as of October 2026.
- Town records: Town of Franklin, Public Works (DPW), as of October 2026.
- Town records: Town of Franklin, Recreation, as of October 2026.
- Town records: Town of Franklin, Recycling & Solid Waste, as of October 2026.
- Town Clerk records: Town of Franklin, Town Clerk / Elections Division, as of October 2026.