Town Government
Norton Town Departments
Finding the Right Department
Most of what residents need from the town runs through a department, not an elected official: paying a bill, pulling a permit, reporting a problem, registering to vote. Under charter section 4-2 the Town Manager appoints the department heads and officers, including the Police Chief, the Fire Chief and the Treasurer/Collector, which is why their names do not appear on a ballot and why the Town Manager is the person the Select Board holds responsible for the daily work.
The directory below covers the departments residents contact most. For the full list, hours, and staff, visit the town’s Departments page or its staff directory. Town Hall is the Norton Municipal Center at 72 East Main Street.
Department Directory
| Town Clerk | Records, licenses, vital records, the town census, and elections. Interim Town Clerk Stella Young. 508-285-0230. |
|---|---|
| Highway / Cemetery | Streets, snow plowing, stormwater, and the town cemeteries, from the DPW garage at 70 Rear East Main Street. 508-285-0239. |
| Health | Inspections, clinics, and public health complaints. 508-285-0263. |
| Police | Public safety and non-emergency response, from the station at 82 East Main Street. Chief of Police Brian M. Clark. 508-285-3300. |
| Fire-Rescue | Fire suppression, prevention, ambulance and emergency response. Fire Chief Shawn R. Simmons. 508-285-0240. |
| Parks and Recreation | Parks, fields, and youth and community programs. (508) 285-0228. |
| Council on Aging & Human Services | The Nelson Senior & Community Center at 120 Mansfield Avenue, outreach, and programs for older residents. 508-285-0235. |
| Building & Inspection | Building permits, inspections, and zoning enforcement. 508-285-0290. |
| Planning & Economic Development | Planning, zoning, and economic development, staffed together under one office. 508-285-0278. |
| Conservation | Wetlands protection, open space, and the conservation land the town owns, including the Norton Reservoir acreage. 508-285-0275. |
| Treasurer / Tax Collector | Tax bills, payments, and town cash management. (508) 285-0220. |
| Assessors | Property valuation, abatements, and exemptions. 508-285-0270. |
| Water / Sewer | Water and sewer service, billing, and the treatment plant at 166 John Scott Boulevard. 508-285-0280. |
| Veterans’ Services | Benefits, claims, and services for Norton veterans and their families. 508-285-0274. |
Emergencies are 911. For non-emergency public safety business, the police main line is 508-285-3300 and the Fire-Rescue business line is 508-285-0240.
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