Town Government
Lancaster Town Departments
Finding the Right Department
Most of what residents need from the town runs through a department, not an elected official: paying a bill, pulling a permit, reporting a problem, registering to vote. Each department reports up to the Town Administrator, who appoints most of the department heads.
The directory below covers the departments residents contact most. For the full list, hours, and staff, visit ci.lancaster.ma.us. The town offices are in the Prescott Building, 701 Main Street.
Department Directory
| Town Clerk | Records, licenses, vital records, the town census, and elections. Town Clerk Amanda J. Cannon. 978-365-3326 ext. 1090. |
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| Public Works | Streets, water, and snow plowing. Superintendent of Public Works Scott MacDonald. 978-365-2412 ext. 1101. |
| Board of Health | Inspections, permits, and public health complaints. Health Agent Samantha Zediker. 978-733-1249 ext. 4. |
| Police | Public safety and non-emergency response, from 1053 Main Street. Chief of Police Everett L. Moody. 978-368-1380. |
| Fire | Fire suppression, prevention, and emergency medical response. Fire Chief Jon Belanger. 978-365-3326 ext. 1009. |
| Recreation | Parks, fields, youth sports, and summer programs. Recreation Director Samantha Zediker. 978-733-1249 ext. 3. |
| Council on Aging | The senior center and outreach for older residents. Director Caitlin Roy. 978-365-3326 ext. 1088. |
| Thayer Memorial Library | Books, programs, computers, and a card that works at libraries across Massachusetts, at 717 Main Street. Library Director Joseph Mule. 978-368-8928. |
| Assessors | Property values, exemptions, and the tax roll. Principal Assessor Bobbi-Jo Williams. 978-365-3326 ext. 1312. |
| Treasurer / Collector | Tax and utility bills, and town finances. Treasurer/Collector Telma Costa. 978-365-3326 ext. 1300. |
| Inspectional Services | Building permits, zoning enforcement, and inspections. Building Commissioner Mike Silva. 978-365-3326 ext. 1095. |
Town departments carry out state and local law. See how Massachusetts government connects to your town.