View the Holyoke Handbook
City Services
Holyoke City Departments
Finding the Right Department
City departments handle the everyday services that keep Holyoke running, from property assessments and permits to streets, parks, and public safety. Most are based at or near City Hall, 536 Dwight Street, and many have their own pages on the city website.
If you are not sure where to start, the City Clerk’s office and the Mayor’s constituent staff can point you to the right place. A full, current directory is available at holyoke.org/government.
Department Directory
| Assessors | Property valuations, tax exemptions, and abatements. |
|---|---|
| Auditor | City accounting, payroll, and financial reporting. |
| Building | Building permits, inspections, and code enforcement. |
| City Clerk | Vital records, licenses, public records, and the official record of Council actions. |
| Conservation | Wetlands protection and review of work near protected resources. |
| Fire | Fire suppression, emergency response, and fire prevention. |
| Health | Public health, inspections, and community health programs. |
| Holyoke Gas & Electric | The city’s municipally owned electric, gas, and broadband utility. |
| Law | Legal counsel to the city and its departments. |
| Parks & Recreation | Parks, playgrounds, pools, and recreation programs. |
| Personnel | Human resources, hiring, and benefits. |
| Planning & Economic Development | Land use, zoning, grants, and community development (OPED). |
| Police | Public safety, patrol, and community policing. |
| Public Works (DPW) | Streets, water, sewer, solid waste, and snow removal. |
| Registrar of Voters | Voter registration, absentee voting, and the city’s voter rolls. |
| Treasurer / Collector | Tax billing and collection, and management of city funds. |
| Veterans’ Services | Benefits, referrals, and support for Holyoke veterans. |
Many local services connect to state government too. See how Massachusetts agencies and your legislators fit in.